Terms & Conditions

CallBoda is an online directory that helps customers find nearby boda boda riders.

CallBoda is not a transport company. We do not operate motorcycles, employ riders, dispatch trips, assign customers, or provide transportation services.

Our role is simply to help customers discover and contact registered riders in their area.

Customers can browse available riders and contact them directly using the phone number provided.

Once a customer contacts a rider:

• Communication takes place directly between the customer and the rider.
• Any trip is arranged directly between the customer and the rider.
• Fare negotiation is done directly between the customer and the rider.
• Payment is made directly from the customer to the rider.

CallBoda is not involved in these arrangements.

Only riders create accounts on CallBoda.

By registering, a rider confirms that:

• The information provided is accurate and up to date.
• They are legally allowed to operate as a boda boda rider in Kenya.
• They will maintain professional conduct when serving customers.
• They are responsible for complying with all applicable traffic laws and regulations.
• They understand that being listed on CallBoda does not create an employment relationship with CallBoda.

CallBoda may suspend or remove rider accounts that provide false information, misuse the platform, or violate these Terms.

Customers do not need to create an account to use CallBoda.

Customers are responsible for:

• Confirming the rider's identity before beginning a trip.
• Agreeing on the fare before the journey starts.
• Taking reasonable care when using any transportation service.

If a customer experiences inappropriate behaviour from a listed rider, they are encouraged to report it to CallBoda.

CallBoda does not set transportation fares.

CallBoda does not recommend pricing.

CallBoda does not negotiate fares.

CallBoda does not collect ride payments.

CallBoda does not hold customer money.

Every payment for transportation is made directly between the customer and the rider.

Riders pay a subscription fee to be listed on CallBoda.

The subscription fee covers only the listing of the rider on the platform.

The subscription does not guarantee:

• A specific number of customers.
• A minimum income.
• A certain number of rides.

Subscription fees are generally non-refundable except where required by applicable law.

We work to keep CallBoda available and reliable.

However, we cannot guarantee uninterrupted access at all times. Temporary interruptions may occur due to maintenance, internet connectivity, technical issues, or circumstances beyond our control.

You agree not to:

• Use CallBoda for unlawful activities.
• Impersonate another person.
• Provide false information.
• Attempt to interfere with the operation or security of the platform.
• Harass, threaten, or abuse other users.

CallBoda reserves the right to suspend or remove accounts that violate these terms.

CallBoda acts solely as a directory that connects customers with independent riders.

Because transportation services are provided independently by riders, CallBoda is not responsible for:

• The quality of transportation services.
• Rider availability.
• Agreed fares.
• Missed appointments.
• Damage to property.
• Personal injury.
• Losses arising from agreements made directly between riders and customers.

Nothing in these Terms excludes any rights that cannot legally be excluded under Kenyan law.

We may update these Terms & Conditions from time to time.

Any changes will be published on the CallBoda website, together with the date they become effective.

Continued use of CallBoda after changes are published means you accept the updated Terms.

If you have questions about these Terms or wish to report a rider or platform issue, you can contact us:

By using CallBoda, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

Thank you for using CallBoda.